Due to the nature of our products, we do not offer refunds. We will accept returns for exchange within 7 days after you received your order. Shipping charges are non-refundable and customers are responsible for shipping the item back to us. We highly recommend purchasing tracking or insurance when sending your item back to us, as we are not responsible for lost or missing packages. All returns must be authorized by Be For Change via e-mail prior to the package being sent to us.